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WORDPRESS · Documented customer cases

WordPress malware: Hamburg agency case

Malicious code in a Hamburg agency’s backend: the published case documents the cause, repair status and processing times.

· Published original case

Initial situation and request

Wartungshelden Repair requested: 22.6.2026 09:43

An agency from Hamburg contacted us by email because its WordPress website’s backend was behaving strangely. During checks of the web server and database, we found remnants of malicious code and other issues.

Findings and causes

Causes:
Plugins had changed owners and were subsequently installed as updates through the WordPress repository with undetected malicious code.

Outcome and completion

Repair status: Clean & Ready

Wartungshelden Repair completed: 22.6.2026 12:11

Do you maintain WordPress websites for customers?

This case describes a single repair job. If you are an agency or web designer seeking support with ongoing maintenance of customer websites, our agency page explains the services, process and reseller cooperation. Repairs are agreed separately.

View WordPress maintenance for agencies and web designers

Published original case: wartungshelden.de ↗
Content checked on

WORDPRESS · Repair / Emergency

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Services and inspection intervals depend on the selected package. Repairs and additional work are agreed separately. No protection can exclude every attack; restorability and duration depend on the specific incident and available backups.

Request support ↗repair@wartungshelden.de0209 98898746

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